Comprehensive CX Benchmarking Across Industries
DigiCCXI evaluates Mobile App and Website experiences across a wide range of industries—from banking and e-wallets to insurance and financing. Each category is assessed using a unified framework to reveal performance gaps and highlight opportunities for digital growth.
Benchmarking Mobile App Experience
Across Key Sectors
DigiCCXI evaluates mobile app performance across diverse industries. Each sector is assessed using weighted CX dimensions to reveal usability, reliability, and service-quality gaps that impact customer satisfaction.
Regular Banking
Digital Banking
Sharia Banking
Financing 4W
Financing 2W
E-Wallet
Life Insurance
Car Insurance
Airline
Telco (Mobile)
Telco (Broadband)
Laboratorium
Hypermarket
Minimarket
Fashion Retail
Courier
Online Transport
Online Shopping
Online Ticketing
Public Services
Financing Technology
Assessing Website CX Across
High-Impact Industries
DigiCCXI measures website effectiveness through trust, clarity, performance, and support indicators. Industry benchmarks help brands understand how their websites compare and where improvements can drive higher engagement and conversion.
Regular Banking
Sharia Banking
Financing 4W
Financing 2W
Life Insurance
Car Insurance
Airline
Airport
Automotive 4W
Automotive 2W
Smartphone
Telco (Mobile)
Telco (Broadband)
Modern Market
Shopping Mall
Minimarket
Department Store
Courier
Online Transport
Online Shopping
Online Ticketing
Laboratorium
Financing Technology
