Backed by 25 Years of CX Expertise
Formerly known as CCSEI, Carre has led Contact Center Quality Monitoring in Indonesia for over two decades. DigiCCXI builds on that legacy—powered by 100 proven parameters that define excellence in digital experience.
Year–Round Monitoring
CCSE™ monitor service quality continuously throughout 2024.
Empowering Human Touch
CCSE™ highlights authentic customer interactions to ensure deeper engagements.
Omnichannel Monitoring
Covering chat, app, social, and web interactions seamlessly.
How It Works
How DigiCCXI Delivers Actionable Insights
Step 1 — Data Collection
We gather verified digital interaction data through telco integration and customer feedback channels.
Step 2 — CX Index Scoring
Our model measures your brand’s performance across key CX dimensions and benchmarks it against the industry.
Step 3 — Insights & Reporting
Access your dashboard to explore metrics, identify opportunities, and take strategic actions backed by data.
The Benefits
Turn Insight Into Impact
Discover how DigiCCXI empowers your brand to make smarter, faster, and more customer-centric decisions through data-driven benchmarking.
Benchmark with Confidence
Compare your performance against leading brands and set measurable CX goals.
Strengthen Customer Trust
Build loyalty through consistent, transparent, and satisfying digital experiences.
Drive Digital Clarity
Uncover what matters most to your customers and prioritize impactful improvements.
Deliver Tangible Value
Translate CX insights into measurable results for both customers and stakeholders.
FAQs
Frequently Asked Questions
Find quick answers to the most common questions about DigiCCXI — from how we collect data to how your brand can join the benchmark.